Refund Policy

At Shreejee Exclusive Sarees, we aim to provide our customers with quality products and a smooth shopping experience. This Refund Policy explains the conditions under which cancellations, returns, exchanges, and refunds may be accepted.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed, packed, or shipped.

Once an order has been dispatched or shipped, cancellation may not be possible. Cancellation requests can be submitted using the contact details available on our website.

2. Return Eligibility

A return request may be accepted if the product received is damaged, defective, incorrect, or otherwise eligible under our return conditions.

Products requested for return should generally be unused, unworn, unwashed, and returned in their original packaging with tags, accessories, and other applicable items.

3. Non-Returnable Products

Certain products may not be eligible for return or refund due to their nature, customization, hygiene requirements, or other applicable conditions.

4. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us review your request, we may ask you to provide photographs or other details showing the condition of the product and packaging.

5. Refund Process

Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved, the applicable refund amount will be processed through the original payment method or another suitable method, depending on the transaction.

6. Refund Timeline

Refund processing times may vary depending on the payment method, banking institution, payment gateway, and other factors beyond our control. Once the refund is initiated, the amount may take additional time to reflect in your account.

7. Shipping Charges

Shipping charges, delivery fees, or other applicable charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product attributable to us.

8. Exchange Policy

Where exchanges are offered, the exchange request will be subject to product availability and the applicable return conditions.

If the requested replacement product is unavailable, an alternative resolution may be offered at our discretion.

9. Colour & Design Variation

Sarees may have slight variations in colour, print, weaving, embroidery, texture, or finish due to lighting, photography, screen settings, and the traditional or handcrafted nature of the products. Such minor variations may not qualify for a refund.

10. Refund Rejection

We reserve the right to reject a refund or return request if the product does not meet the applicable return conditions, shows signs of use or damage, is returned without required accessories or packaging, or if the request falls outside the applicable return period.

11. Fraudulent or Misleading Claims

We reserve the right to investigate and take appropriate action against fraudulent, misleading, or abusive return and refund claims. Orders or accounts associated with suspicious activity may be subject to cancellation or further review.

12. Changes to This Refund Policy

We may update or modify this Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements. Any changes will be published on this page.

13. Contact Us

For any questions regarding cancellations, returns, exchanges, or refunds, please contact us using the contact details available on our website.

Shreejee Exclusive Sarees

Last Updated: September 2026